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LOWEST PRICE GUARANTEED OR WE REFUND THE DIFFERENCE!

SuperMom will ensure that our sellers' prices are the lowest among all baby fairs or at least the same as our competitors so that you don't have to spend the time to do price comparison! (T&Cs apply)

FAQ


 

Q: What if after buying the item from SuperMom, I found a lower price at other Baby Fairs?

A: In the rare occasion where you find a lower price by the same seller at other Baby Fairs after you purchase the item from SuperMom, you will be compensated for the difference if it meets the following criteria: 1) Item must be on a "Like-for-Like" basis from the same seller including it being the same product brand, model, GST, local warranty, payment method and delivery method. 2) Applicable for other Baby Fairs including their online prices that are held at Singapore Expo or Suntec Convention Center between June - September 2018 3) Applicable for other Baby Fairs Online Preorder Sales where collection is held at Singapore Expo or Suntec Convention Center between June - September 2018

 

Q: How do I request a price match or refund of the difference?

A: Email to [email protected] within 14 days (from date of purchase) and include details and pictures of competitor's price tag, advertisement of catalogue. Once SuperMom has verified the claim together with the Seller, we will get back to you within 7 working days. Please note that each item is only entitled to price match or refund of difference only once

 

A: What would be situations where a refund would not be applicable

A:

- Items that are advertised as limited quantity or clearance or out of stock
- Items that are purchased using discounted vouchers or other promo codes
- Items that contain free gift with purchase
- Items that are paid via Instalment payments, competitor's credit card or the utilisation of any other financing offers
- Items that are promoted with Trade-in offers, bundle offers, coupon offers, used items
- Items that include pricing errors
- Items that are promoted as part of special hourly sale promotions
- Items that are packaged within mystery boxes
- Items that are promoted as giveaways
- Items that are sold at a discounted price that is not available to the general public

 

Q: How will the difference in price be refunded?
A: The difference will be refunded in the form of SuperMom Online Store Credits which can be used to purchase future items as well as seminar or event tickets without any restriction. Do note that the Online Store Credits comes with one year validity starting from the date that the Online Store Credits is given.

 

Fair Usage Policy: SuperMom would like to ensure that all Customers are not disadvantaged in cases where others commercially exploit the Lowest Price Guarantee perk by reselling items without transferring the savings to other consumers. If SuperMom believes that the Lowest Price Guarantee has been unreasonably or excessively used, we have the rights to limit or reject subsequent claims.

 

Supermom reserves the right to change any of the above terms and conditions at its discretion and without any prior notice. Additional terms and conditions may apply. 

 

Sign up for SECRET DEALS, PROMO CODE & DISCOUNT VOUCHERS exclusive only to SuperMom Expo Baby Fair 2018!

Event: No.1 Leading Largest Expo Baby Fair
Date: 31 Aug - 2 Sept 2018
Venue: Singapore Expo Hall
Time: 31 Aug - 1 Sep 2018 (11am-9pm) | 2 Sep 2018 (11am-7pm)

 
 
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